Deposit
& Final Payment 
Our tours are so popular that they usually
book up during the winter and spring
months, so we recommended that you
submit a deposit to hold your space.
We accept Visa, Mastercard, and American
Express, as well as money orders,
personal checks and bank checks. Once
you submit a deposit you will receive
a payment confirmation, tour information,
equipment lists, and forms that will
help you plan your trip.
Deposit
Fee:
To hold a space for you, we require
a deposit fee of $250 CAN (Canadian)
per person. Your deposit fee may be
submitted online, over the phone,
by fax, or mail. Checks or money orders
should be made out to Steller Sea
Kayaking and mailed to: Steller Sea
Kayaking, 686 Vesuvius Bay Road, Salt
Spring Island, BC, Canada V8K 1H5.
Final Payment:
The balance of your payment is due
30 days prior to the tour departure
date. We will contact you by email
to arrange for this final payment.
If you book your tour within 30 days
of the departure date, we require full
payment.
Tour
Prices
Prices are quoted in Canadian dollars
(CAN). An additional 5% GST (Goods
and Service Tax) will be added to
all tour prices. If you use a non-Canadian
credit card to make your reservation
the exchange rate will be determined
by our credit card processing service
on the day of the transaction. If
you send a non-Canadian check or money
order to pay your deposit or final
payment, we will determine the exchange
rate by consulting the Bank
of Canada (link
opens new window) rate on
the day your check arrives. Our tours
are all inclusive, so the price covers
water taxi fares, park user fees,
and food during the tour (exclusive
of pre-trip and/or post-trip meals).
Although not required, a guide gratuity
at the end of your trip is a nice
gesture for outstanding service.
Cancellation & Refund Policy
If you must cancel your tour, we offer
the following refund policy:
| DAYS PRIOR TO DEPARTURE |
POLICY |
| > 30 days |
If we have had to turn customers away the full deposit will be retained. However,
if we have not had to turn customers away, we will refund the full deposit less a $125 CAN cancellation fee per person. |
| < 30 days |
No refund will be given unless we can find someone to fill your space within 15 days of departure.
If this is the case only the deposit of $250 CAN is retained and we will refund any remaining tour fees you have paid. To avoid confusion,
we require a written/email cancellation. No refunds are given once tours have departed. |
If you cancel your trip and are entitled
to a refund, we will refund your paid
amount less the cancellation fee or
deposit, whichever is applicable, according
to our policy. Your refund will be
sent to you or issued to the credit
card used to book your trip within
90 days of cancellation. To cancel
a trip please contact us by mail or email so that we have a written record of
your cancellation. If you cancel within
60 days, and would like to reserve
a tour for the following season, Steller
Sea Kayaking will put your deposit
toward this tour.
Steller Sea Kayaking reserves the
right to cancel any tour due to insufficient
bookings. If we do not have our minimum
number of three guests to feasibly
run a tour, we will notify you 30 days
prior to departure and will refund
the full amount paid. Because of the
popularity of our tours, however,
the probability of Steller Sea Kayaking
canceling a tour is very low.
Medical Form & Waiver Form
Each participant is required to fill
out a medical
form and waiver
of liability form. Signed forms
must be received by Steller Sea Kayaking
at least 30 days prior to tour departure
date via fax, email, or mail. If you
make a reservation using our online Secure
Reservation Form, these forms will
be emailed to you, or they can be
downloaded from our Forms
page. If you make a reservation
over the phone or by mail, we can send
you the forms by email, fax, or mail.
Insurance
We highly recommend that guests purchase trip cancellation insurance,
in
the event of
unexpected cancellations due to illness
or accident. Cancellation insurance
is usually purchased prior to making
your  tour reservation and costs around
7% of the tour price. We also recommend
that you have adequate medical and personal injury insurance. Our affiliates at World Nomads offer insurance that covers cancellation, baggage loss, medical, dental, and emergency evacuation
in a single policy. Go directly to their web site by clicking on their banner (link opens new window).
Guest Responsibility
Steller Sea Kayaking is dedicated to providing safe, environmentally sensitive, well organized-expeditions.
To this end, all of our guides are certified with the Sea Kayak Guides Alliance of BC and
are trained in risk assessment and management, advanced wilderness first aid and CPR. As with all outdoor adventure
sports, however, there is always an element of risk associated with sea kayaking.
Our tours are not considered to be strenuous or physically demanding and we do not require prior experience or a high level of fitness. At the
same time, a good level of average fitness is beneficial and will make the trip more enjoyable. If you have any physical limitations or concerns,
please let us know. Honesty is the best policy since we are unable and unqualified to assess your level of
fitness on the basis of a medical form alone. If you have particular health concerns you should consult with your doctor who can help you
determine whether or not you are able to join one of our tours. Other than that, we hope you come prepared to
embrace adventure and welcome the unexpected!
Accommodations while on Tour
While camping, we stay in tents and this is generally based on double occupancy. We try to match solo travelers with a tent mate of the same gender. This usually works out
quite well since we use oversized tents (3-person tents for 2 people and 2-person tents for one person).
If you require your own personal tent, be sure to let us know this and we'll do our best to accommodate you.
Travel Arrangements
Our tours originate in a town near to the location where we put the boats in the water. Steller Sea Kayaking would be happy to provide you with
detailed information about the various ways to travel from your location to the tour origination point. For general travel information please
go to the travel information page for our west coast and north coast tours. We can also provide you with a list of suggested accommodations at the tour origination
point so that you can arrive in advance, relax, and organize your personal equipment for the tour. In addition, it's often nice to book a room for
the night of our return so you can wash up, relax, and reflect on your accomplishments before heading home.
Frequently Asked Questions
If you have other questions about our tours, reservation procedures, travel options, equipment, etc., please visit our FAQ's
page for a list of common questions and answers. If you still have questions, please use our Information
Request form. |
