Deposit
& Final Payment 
Our tours are so popular they usually
book up during the winter and spring
months, so we recommended that you
submit a deposit to hold your space.
We accept Visa, Mastercard, and American
Express, as well as money orders,
personal checks and bank checks. Once
you submit a deposit you will receive
a payment confirmation, tour information,
equipment lists, and forms that will
help you plan your trip.
Deposit
Fee:
To hold a space for you we require
a deposit fee of $250 CAN (Canadian)
per person. Your deposit fee may be
submitted online, over the phone,
by fax, or mail. Checks or money orders
should be made out to Steller Sea
Kayaking and mailed to: Steller Sea
Kayaking, 686 Vesuvius Bay Road, Salt
Spring Island, BC, Canada V8K 1H5.
Final Payment:
The balance of your payment is due
30 days prior to the tour departure
date. We will contact you by email
to arrange for this final payment.
If you book your tour within 30 days
of the departure date we require full
payment.
Tour
Prices
Prices are quoted in Canadian dollars
(CAN). An additional 5% GST (Goods
and Service Tax) will be added to
all tour prices. If you use a non-canadian
credit card to make your reservation
the exchange rate will be determined
by our credit card processing service
on the day of the transaction. If
you send a non-canadian check or money
order to pay your deposit or final
payment we will determine the exchange
rate by consulting the Bank
of Canada (link
opens new window) rate on
the day your check arrives. Our tours
are all inclusive so the price covers
water taxi fares, park user fees,
and food during the tour (exclusive
of pre-trip and/or post-trip meals).
Although not required, a guide gratuity
at the end of your trip is a nice
gesture for outstanding service.
Cancellation
& Refund Policy
If you must cancel your tour we offer
the following refund policy:
DAYS
PRIOR TO DEPARTURE |
POLICY |
|
>
60 days |
If
we have not had to turn customers
away then the full deposit will
be refunded less a $125 CAN cancellation
fee per person. |
| 60-30
days |
If we have had to turn customers
away the full deposit will be
retained. However, if we have
not had to turn customers away
we will refund the full deposit
less a $125 CAN cancellation fee
per person. |
| <
30 days |
No
refund will be given, unless we
can find someone to fill your
space within 15 days of departure.
If this is the case only the deposit
of $250 CAN is retained and we
will refund any remaining tour
fees you have paid. To avoid confusion
we require a written/email cancellation.
No refunds are given once tours
have departed. |
If you cancel your trip and are entitled
to a refund, we will refund your paid
amount less the cancellation fee or
deposit, whichever is applicable according
to our policy. Your refund will be
sent to you or issued to the credit
card used to book your trip within
90 days of cancellation. To cancel
a trip please contact us by mail
or email
so that we have a written record of
your cancellation. If you cancel within
60 days, and would like to reserve
a tour for the following season Steller
Sea Kayaking will put your deposit
toward this tour.
Steller Sea Kayaking reserves the
right to cancel any tour due to insufficient
bookings. If we do not have our minimum
number of three guests to feasibly
run a tour we will notify you 30 days
prior to departure and will refund
the full amount paid. Because of the
popularity of our tours, however,
the probability of Steller Sea Kayaking
canceling a tour is very low.
Medical
Form & Waiver Form
Each participant is required to fill
out a medical
form and waiver
of liability form. Signed forms
must be received by Steller Sea Kayaking
at least 30 days prior to tour departure
date via fax, email, or mail. If you
make a reservation using our online
Secure
Reservation Form these forms will
be emailed to you, or they can be
downloaded from our Forms
page. If you make a reservation
over the phone or by mail we can send
you the forms by email, fax, or mail.
Insurance
We highly recommend that guests purchase
trip cancellation insurance, in
the event
of
unexpected cancellations due to illness
or accident. Cancellation insurance
is usually purchased prior to making
your tour reservation and costs around
7% of the tour price. We also recommend
that you have adequate medical and
personal injury insurance.
Be
sure your personal insurance is adequate
to cover unforeseen medical expenses
that may arise in remote locations.
Our affiliates at World Nomads offer
insurance that covers cancellation,
baggage loss, medical, dental, and emergency
evacuation in a single policy. If you
would like more information please read
our World
Nomads page or go directly to their
web site by clicking on the banner above
(link opens new window).
Guest
Responsibility
Steller Sea Kayaking is dedicated
to providing safe, environmentally
sensitive, well organized expeditions.
To this end, all of our guides are
certified with the Sea
Kayak Guides Alliance of BC and
are trained in risk assessment and
management, advanced wilderness first
aid and cpr. As with all outdoor adventure
sports, however, there is always an
element of risk associated with sea
kayaking.
Our tours are not considered to be
strenuous or physically demanding
and we do not require prior experience
or a high level of fitness. At the
same time, a good level of average
fitness is beneficial and will make
the trip more enjoyable. If you have
any physical limitations or concerns,
please let us know. Honesty is the
best policy since we are unable and
unqualified to assess your level of
fitness on the basis of a medical
form alone. If you have particular
health concerns you should consult
with your doctor who can help you
determine whether or not you are able
to join one of our tours. Other than
that, we hope you come prepared to
embrace adventure and welcome the
unexpected!
Accommodations
while on Tour
While were camping we stay in tents
and this is generally based on double
occupancy, and we try to match solo
travelers with a tent mate of the
same gender. This usually works out
quite well since we use oversized
tents (3-person tents for 2 people
and 2-person tents for one person).
If you require your own personal tent
be sure to let us know this and we'll
do our best to accommodate you.
Travel
Arrangements
Our tours originate in a town near
to the location where we put the boats
in the water. Steller Sea Kayaking
would be happy to provide you with
detailed information about the various
ways to travel from your location
to the tour origination point. For
general travel information please
go to our Travel
Information page. We can also
provide you with a list of suggested
accommodations at the tour origination
point so that you can arrive in advance,
relax, and organize your personal
equipment for the tour. In addition,
it's often nice to book a room for
the night of our return so you can
wash up, relax, and reflect on your
accomplishments before heading home.
Frequently
Asked Questions
If you have other questions about
our tours, reservation procedures,
travel options, equipment, etc., please
visit our FAQ's
page for a list of common questions
and answers. If you still have questions
please use our Information
Request form. |
